What should I wear for class?

AERIAL: Please wear comfy workout attire that covers your armpits and back of knees. Bring a towel for your own sweat and drinking water!

POLE: Please wear a comfortable top and stretchable shorts (no shoes needed), bring a towel and water bottle, and avoid applying lotion on your arms and legs before class to ensure a better grip.

What is Aerial access?

Our aerial access is practice time that can be booked for Aerial Hoop & Aerial Silk, it costs 1 credit (RM 35) per session, no sharing points.

Can I cancel my class and refund my credits?

Credits will be forfeited if cancellation is done within 24 hours before class.

For cancellations due to medical reasons, a valid medical certificate from a doctor is required.

For other emergencies, please contact our admin team. Requests will be reviewed on a case-by-case basis.

Can I transfer/share/freeze my credits?

Credits are non-transferable and non-shareable.

If you want to transfer your remaining credits to someone else because you can't attend Viva classes anymore, please send us a WhatsApp message with your reason, and we will review your request.

For freezing credits, send us a WhatsApp stating your reason and for medical reasons, a doctor’s medical certificate is required.

Can I carry forward my unused credits?

Yes, a maximum of 5 expired credits can be carried forward to the new package. Any additional expired credits will be forfeited.
All carried-forward credits will follow the same expiry date as the new package.

How do I check how many credits I have left?

Send us a WhatsApp and we’ll be able to get back to you about it!

I have credits but I still need to pay for classes?

No issues.

One possible reason is that your credit package has a preset activation date, which may be scheduled to start at a later time. If needed, we can help you adjust the activation date so you can start using your credits immediately. Just send us a WhatsApp!